SMS & Calls Terms

The Program

Hair Transplant Design sends text messages (SMS and MMS) and makes calls to people who ask us to contact them. Messages come from the clinic in Tampa, Florida, and they fall into two groups.

• Messages about your care. Replies to your request, appointment scheduling, confirmations and reminders, pre-operative instructions, aftercare guidance, and follow-ups after a consultation or a procedure.
• Marketing messages. Occasional offers and news about our services. These are separate from the ones above: you can stop them and keep receiving everything about your care, and we never send them to anyone who has not agreed to receive them.

Your Consent

By submitting any form on this website, requesting a call, or giving us your phone number in person, by phone or by email, you agree that Hair Transplant Design and the companies that provide our phone and messaging systems may contact you at that number by text message and by phone call, including calls and texts placed with an automatic telephone dialing system, prerecorded or artificial voice, and messages written or sent with the help of artificial intelligence, as described below.

Your consent is not a condition of buying any product or service from us. You can consult with us and be treated by us without agreeing to receive texts; tell us and we will contact you only in the way you choose.

Automated Messages and AI

• Automated texts. Some messages are sent automatically, for example an appointment confirmation, a reminder the day before, or a follow-up after your consultation.
• AI assistants. Some of your texts may be answered by an AI assistant, and some calls may be placed or answered by an AI voice assistant on behalf of the clinic. When an AI assistant is speaking or writing to you, it will identify itself as such, and you can ask for a person at any time. AI assistants do not give medical advice or make medical decisions; those always come from our clinical team.
• Recording. Calls may be recorded or transcribed for quality and to keep an accurate record of your request. You will be told at the start of the call when this is the case.

Message Frequency and Cost

Message frequency varies with your appointments and requests. Message and data rates may apply according to your mobile plan. Carriers are not liable for delayed or undelivered messages.

How to Opt Out and Get Help

• To stop texts, reply to any message with STOP, or with QUIT, END, REVOKE, OPT-OUT, CANCEL or UNSUBSCRIBE. You will get one final message confirming it, and then nothing more.
• Any clear request works, not only those words. Tell us by phone, by email, in the clinic, or by answering a text in your own words, and tell the person or the AI assistant during a call. We do not require a particular wording or a particular channel, and you never have to call us to stop a text message.
• When we act. We stop as soon as we process your request, and in no case later than ten business days after we receive it.
• For help, reply HELP to any text, call us at 813-773-8013, or email info@hairtransplantdesign.com.

Stopping marketing messages does not stop the ones about your care: appointment confirmations, pre-operative instructions and aftercare keep arriving unless you ask us to stop those as well. Tell us and we will.

Hours and Limits

We call and text between 8 a.m. and 8 p.m. in your local time, and we do not contact you more than three times in 24 hours about the same matter. If you ask us not to be contacted at all, we add your number to our internal do-not-contact list.

Text Messages and Your Health Information

• Text messages are not encrypted. Anyone who can see your phone can read them, and they pass through and remain on your mobile carrier’s systems. If you would rather not receive anything about your treatment by text, tell us and we will use a phone call or email instead.
• We keep clinical detail out of texts. We write what you need in order to keep your appointment or to care for yourself after a procedure, and nothing beyond that. We do not put a diagnosis, a procedure or a price in a text message unless you have asked us to.
• Care and marketing are not treated the same. Appointment reminders, pre-operative instructions and aftercare are part of your treatment. Offers and promotions are marketing, and we send those only with your separate written authorization, which you can withdraw at any time.

Privacy

Your phone number and your consent to receive texts are used only for the purposes described here. We do not share mobile phone numbers or SMS opt-in information with third parties or affiliates for their marketing purposes. The full picture of what we collect and how we protect it is in our Privacy Policy; your health information is covered by our HIPAA Notice of Privacy Practices.

Changes to These Terms

We may update these terms. The date at the top tells you when they last changed. Continuing to receive our messages after a change means you accept the new terms; you can always opt out.

Contact

Hair Transplant Design
13021 W Linebaugh Ave, Unit 102, Tampa, FL 33626
813-773-8013 · info@hairtransplantdesign.com